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Leadership and personal excellence

Putting leadership before management

Grow..

 

Putting leadership before management

Leadership works ON the system while management works WITHIN the system. Some things pursue us that are terribly urgent while we have to pursue other things that are not urgent but are terribly important.

Leadership and people development is key to every organisations effectiveness and solid establishment. For you to ADD growth, raise followers. But for you to MULTIPLY growth, raise leaders out of your followers. It is not about the number of people following you but the number of people following the people following you.

Be an example and the number one role model of the vision of the organisation. Vision helps to command divine provision. It inspires and brings discipline and focus to the visionier. Go to work to plan around and grow people into the vision. Continue to paint a vivid picture for the followers by effectively communicating and incorporating the vision into daily activities.

Let people come first but keep your eyes on the primary vision of the organisation. Leadership is about effectively empowering people to achieve. Competence is needed to take an organisation to the highest level of achievement but the character of the staff will keep it there. Make problem solvers out of people

People are better taught than caught. When you continually talk about the good qualities in others with sincerity, their faith in themselves is reinforced and they are motivated. Their commitment to their job deepens and an ownership mindset is further created. It is said that if you send a man where he wants to go, you will see his best pace. This is because passion is the best motivator. People tend to do worse when their ego or self esteem is bruised in the process of scolding them

You train leaders by praying and asking the Holy spirit to fill their hearts with constructive thoughts and then encouraging them to think more about ideas, not only events or people. You should create an eagle environment that gives room for failure and learning in a culture of excellence. Look for potential not finished product, show of consistence in three key areas –energy, intelligence and character.

Share your knowledge and experience with others. Set goals for them, reward/ acknowledge them verbally for accomplishing tasks outstandingly. Supervise and set performance indicators for tasks. Draw and review job descriptions annually clearly making expectation understood. Put your priority on conviction than on feelings, look for integrity not reputation

 

Personal/ customer service excellence

Excellence can be achieved if you :

Care more than others think is wise,

Risk more than other think is safe,

Dream more than others think is practical,

Expect more than others think is possible,

Do not expect more if you are not ready to, or haven’t cared, risked, dreamed or read more than others expected from you. Going the extra mile is how great achievements and breakthroughs are made in inventions and innovations. Most people don’t go the extra mile that is why 80% of sales is made by 20% of the sales force. You should know and be able to effectively communicate your product very well to the market. Identify and focus on the top 20% of activities which yields the most results in your sales campaigns.

Excellence is a journey and not a destination, it is more of a process than a product, so keep reinventing yourself to continue to remain relevant. Make the desire to improve your most precious resource.

Be bold. It is said that boldness is one of the requirement for the release of the fruit of the Holy spirit. Portray a symbol of success in your looks and dressing. A high self esteem comes from having a positive mental attitude. How much you like others is a reflection of how much MORE you like yourself. Have a high quality relationship with yourself so as to be able to have a high quality relationship with your customers and friends. Customers buy into you first before they buy into your product, they buy because they see you as a friend so be likeable and do not portray yourself as a stranger.

Identify the kind of people you want to attract. What do the kind of people you want to attract, want to see in the people and facilities when they come?. Set goals for yourself. Develop a step by step plan and Imbibe the mindset of “ i want to be very good at what i do ..” into daily activities. Put a copy of your goals before you everyday. Study books related to your area of specialty and invest in research into other peoples experiences in same field. Go for trainings online or personally go for their seminars and workshops.

Define the market and be very clear about the demand you want to meet. In sales, every “NO” is a step closer to a “YES” and so should not be taken as the final response from a prospect. Try, though, to avoid asking YES/NO questions as much as you can. Ask open ended questions instead, like: “when?”, “how?”, “…thats interesting, tell me more..”, “..when would you rather make the purchase?.”, “..its expensive compared to what?”, etc.

The excuse “.. i have a budget i don’t want to spend above..” does not work if only you can make the customer see the product as urgent. Put yourself in place of a customer, you would not be looking for the lowest prices only but for high quality first, and at the best bargain. If it were not true, then you would only see cheap cars on the road and all the expensive ones will still be in the showroom. It is your duty to successfully/effectively communicate value to the prospect. Emotionally appeal to the mind and heart of the customer. Acknowledge them, try to recognise and call them by their name when next they call. Never say “please call back” to a customer on the phone. Take their details and swiftly get back to them instead

 

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KNOWLEDGE REVOLUTION

Stephen Hawkings couldn’t walk or talk but was able to disprove Albert Einstein’s long held theories, with the use of his mind.

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The Human Body analyzed in full

 
 

THE HUMAN TEETH

Humans have 20 primary Baby teeth and 32 permanent teeth. By age 13 most people have 28 teeth. By age 18 the four “wisdom” teeth have grown in for a total of 32 permanent teeth.

The human eye

 

THE EYES

Each eye weighs 1 1/4 ounces. The eyes are constantly in motion, even during sleep. Tears keep the eyes warm and are continually secreted through 12 ducts in the eye. Tears are normally secreted through two canals near the inner corner of the eyes.

 
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THE HUMAN SKIN

The human body has six pounds of skin which is, on average, 1/20 of an inch thick. The two layers of skin are the epidermins and under it, the dermis. The skin is waterproof, it protects the body and helps to regulate body temperature. A substance called melanin colors the skin the more melanin, the darker the skin. A freckle is a dense concentration of melanin. A new layer of skin replaces the old layer approximately every 27 days, totalling about 1,000 new outer layers of skin a lifetime.

 

THE NOSE

More than 2,500 gallons of air flow through the average adult’s nose in a day. The nose can recognize up to 1,000 different smells. The nose is the air conditioning unit of the body. It cools or warms incoming air. It also filters the dirt and dust in the air.

 

THE HUMAN BRAIN

A newborn baby has a brain that weights three ounces. The average brain of an adult weighs three pounds. The brains is the “mission control center” of the body, sending our messages at a rate of 240 miles per hour. The left side of the brain controls the right side of the body and the right side of the brain controls the left side of the body.

 

HUMAN BONES

The largest bones is the femur, or thigh bone which is 20 inches in a six-foot tall man. The smallest bone is the stirrup in the ear, which is one-tenth of an inch. Each had has 27 bones : eight in the wrist, fi…
ve in the palm, and 14 in the fingers. A newborn baby has 300 bones, some of which fuse to form in the adul

C E L L S

The cells are the body’s building blocks. There are about 26 billion cells in an adult.

B L O O D

Interesting facts: In a child, there are 60,000 miles of blood vessels. An adult has 100,000 miles of blood vessels. The blood circulates through the body 1,000 times a day.

BODY FLUIDS

The body is two-thirds water. Blood is 83% water, muscles are 75% water, the brain 74% water, and the bones contain 22% water. In a single day, three pints of saliva are produced in the mouth.

 

THE HUMAN MUSCLE SYSTEM

There are over 650 muscles in the body, from the tiny ones that move the legs. The strongest muscle is the masseter muscle of the jaw. It takes at least 14 muscles to smile. The smallest in the body is located in the middle ear. Fingers have no muscles.

 

H A I R

Kids have about 75,000 hairs on their heads, which grow about 1/100 of an inch daily. Hairs of different colors grow at different rates. Dark hair grows faster than light-colored hair. No one known why. Each hair on the scalp grows about five inches a year. Eyelashes keep dust out of the eyes. Aneyelash lives about 150 days before it falls out and is replaced.

 

N A I L S

Nails are made up of hardened skin called kertain. Nails protect the ends of the fingers and toes. The half-moon at the root of the nail is called the lunule. Nails grow faster in summer than in winter. Fingernails grow fourtimes faster than toenails. Right – handed people’s nails grow faster in their right hands. Left-handed people’s nails grow faster on their left hand.

 

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First pet monster croc

Watch mr Chito swim with this wild killer croc named picho and lives to tell about it

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Warren Buffet

Warren Buffet

AMAZING FACTS ABOUT WARREN BUFFET: 3rd RICHEST MAN IN THE WORLD:-

1) Warren bought his first share at age 11 and he now regrets that he started too late!

2) He bought a small farm at age 14 with savings from delivering newspapers.

3) He still lives in the same small 3 bedroom house in mid-town Omaha, that he bought after he got married 50 years ago. He says that he has everything he needs in that house. His house does not have a wall or a fence.

4) He drives his own car everywhere and does not have a driver or security people around him.

5) He never travels by private jet, although he owns the world’s largest private jet company.

6) His company, Berkshire Hathaway, owns 63 companies. He writes only one letter each year to the CEOs of these companies, giving them goals for the year. He never holds meetings or calls them on a regular basis.

7) Warren Buffet has given his CEO’s only two rules.
Rule number 1: Do not lose any of your shareholder’s money.
Rule number 2: Do not forget rule number 1.

He does not socialize with the high society crowd. His past time after he gets home is to make himself some pop corn and watch television.

9) Bill Gates, the world’s richest man met him for the first time only 5 years ago. Bill Gates did not think he had anything in common with Warren Buffet. So he had scheduled his meeting only for half hour. But when Gates met him, the meeting lasted for ten hours and Bill Gates became a devotee of Warren Buffet.
10) Warren Buffet does not carry a cell phone, nor has a computer on his desk.

11) His advice to young people: Stay away from credit cards and invest in yourself.

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